In a crisis, in a disaster, in a pandemic, 211 is here to help every person in every community find food, pay for housing and bills, and connect to other essential services.
The 211 Helpline will reduce non-emergency calls to 911 as well as reduce the burden on service providers by helping people find the right solution in one call. This approach helps reduce the time agencies spend redirecting calls to other agencies and enables them to spend more time addressing needs of their own clients. Over time, 211 reduces the ultimate cost of services and makes sure dollars are spent most efficiently.
211 is powered by real people — trained specialists who work to identify and address the root causes of a client’s problem. That means from the first hello, someone in crisis is reaching a real person who can provide a connection to help.
Donate to 211
Millions of Americans need help recovering from the devastating effects of the pandemic. You can give them the help they need.
By supporting 211, you help connect struggling families, nearly 55,000 a day, with essential services and resources in times of crisis.
211 is powered by real people — trained specialists who work to identify and address the root causes of a client’s problem. That means from the first hello, someone in crisis is reaching a real person who can provide a connection to help.
In a crisis, in a disaster, in a pandemic, 211 is here to help every person in every community find food, pay for housing and bills, and connect to other essential services.
Many people continue to feel the impact of the economic fallout of the COVID-19 pandemic, particularly lower-income Americans, people of color and those without a college degree. As our neighbors struggle, 211 is still fielding more than double its normal calls, mostly for help with housing, bills and food. We need your help to make sure this critical resource continues in communities across the U.S. and Canada.
Donate today to be a part of solving community problems and transforming lives for the better.
For more resources, visit the 211 National Link.
Service Providers
Click here if you are a service provider and would like to be included in the 211 Database.
211 Materials
Download 211 posters and flyers.
211 Flyer – English
211 Poster – English
211 Flyer – Spanish
211 Poster – Spanish
211 News
Will-Grundy Crisis Line closing; Will County United Way leading work to create 2-1-1 system
The Crisis Line of Will and Grundy Counties will shut down on November 30, 2020 after 44 years of helping countless residents address physical, safety, and health needs.